Contact
Thank you for choosing The Brass Bison! If you need to initiate a return or request a refund, or just have a question about our brand, we are here for you! Please follow these instructions to ensure a smooth and efficient process:
Contact Us Directly: Please send an email to support@thebrassbison.com with the following details to facilitate a quick resolution:
- Order Details: Include your order number and any other pertinent information related to your purchase.
- Description of the Issue: Clearly describe the specific issue or problem you encountered with the product.
- Supporting Images: If applicable, attach images that help illustrate the problem. Visual evidence can greatly assist our team in understanding your concern and ensuring a timely resolution.
Review Your Email: Double-check to ensure that all the information provided is accurate and complete before sending it.
Send Your Email: Once your email is ready, send it to us, and your request will be reviewed promptly.
We strive to address all return/refund requests as quickly as possible to ensure your utmost satisfaction.
If you have any additional questions or require further assistance, please don't hesitate to reach out. We're here to help!
support@thebrassbison.com
Love, The Brass Bison